Guests flying from Las Vegas to the Grand Canyon, Red Rock Canyon, or NASCAR must check in at the designated departure location no later than
45 minutes prior to the scheduled departure time. All other guests must check in no later than 30 minutes prior to the scheduled
departure time. Failure to check in by this deadline may result in flight cancellation without refund or credit.
A valid, physical REAL ID or valid passport is required for all passengers 18 years of age or older at the time of check-in. Printed or digital
copies are not accepted. Guests who fail to present an acceptable form of identification will be treated as no-shows and are not entitled to a
refund.
A reservation constitutes a Guaranteed Reservation as recognized under Visa, Mastercard, and American Express network rules for travel and
entertainment merchants. By completing payment, the cardholder guarantees their reservation and explicitly agrees to the terms below. A "No-Show"
is defined as any of the following:
- Failure to arrive at the designated check-in location by the required 30-minute pre-departure check-in deadline;
- Failure to board the aircraft at the scheduled departure time for any reason;
- Failure to present a valid, physical, government-issued photo ID at check-in;
- Refusal to comply with FAA weight, sobriety, or safety requirements at time of departure;
- Cancellation or modification request made within 72 hours of scheduled departure.
No-shows will be charged the full reservation amount. No refunds, credits, rebooking, or exceptions will be provided.
This policy applies regardless of reason, including, but not limited to: personal emergencies, illness, weather delays (not caused by Maverick
Helicopters), connecting flight delays or cancellations, or failure to read these Terms and Conditions.
Cardholder Authorization: By submitting payment, the cardholder explicitly and irrevocably authorizes Maverick Helicopters to charge the
full reservation amount in the event of a no-show. This authorization remains valid regardless of whether the cardholder contacts their issuing
bank. The cardholder acknowledges that Maverick Helicopters incurs non-recoverable operational costs — including aircraft scheduling, crew
allocation, fuel, and slot reservation — at the time of booking, and that these costs cannot be mitigated upon a no-show.
Network Compliance Notice: This Guaranteed Reservation policy is filed with and recognized by Visa (under Visa Core Rules for T&E
merchants), Mastercard (Guaranteed Reservations Program, Reason Code 4853), and American Express (Assured Reservations Program, Reason Code C18).
Initiating a chargeback dispute against a valid no-show charge under these network programs does not constitute a valid basis for dispute and will
be contested with full documentation.
When two or more guests are included in the same reservation, booking, or booking confirmation number, all guests within that party are jointly
and severally liable for the full cost of the reservation. This means each individual guest in the party is independently responsible for the
entire reservation amount, not just their proportional share.
In the event that any cardholder within a group reservation initiates a credit card dispute, chargeback, or reversal for any portion of the
reservation — including but not limited to a no-show, cancellation within the 72-hour window, or claim of service not rendered —
Maverick Helicopters reserves the right to:
-
Contact all guests listed on the reservation to notify them of the dispute and seek recovery of the disputed amount from any member of the
party
- Charge any valid payment method on file associated with any guest within the same reservation;
-
Pursue collections against any or all members of the party for the full disputed amount, plus any chargeback fees, administrative costs,
and reasonable collection expenses incurred by Maverick Helicopters as a result of the dispute;
- Deny future reservations to all guests associated with a fraudulent or invalid chargeback.
By completing a reservation that includes multiple guests, each guest in the party acknowledges and agrees to this joint liability, consents to
being contacted by Maverick Helicopters in connection with any billing dispute related to the shared reservation, and authorizes Maverick
Helicopters to share reservation-level billing information (but not personal financial data) with other guests within the same party for the
purpose of dispute resolution.
Single-guest reservations: If a single cardholder disputes a charge on their own reservation, Maverick Helicopters reserves the right to
pursue collections for the full disputed amount plus all associated chargeback fees, administrative costs, and reasonable attorney fees. Maverick
Helicopters further reserves the right to permanently restrict the cardholder from making future reservations.
Changes or cancellations are not permitted within 72 hours of the scheduled departure time. All cancellation requests must be made in
writing (email) to reservations@flymaverick.com.
-
Cancellations made more than 72 hours before departure: eligible for a credit or rebooking at Maverick Helicopters' sole
discretion, subject to availability and applicable fees.
- Cancellations made within 72 hours of departure: charged in full with no refund, no credit, and no exceptions.
- No-shows are not cancellations and are governed solely by the No-Show Policy above.
-
Chargebacks are not cancellations. Initiating a credit card dispute or chargeback is not a valid substitute for requesting a
cancellation through proper channels and constitutes a breach of this agreement. Maverick Helicopters will contest all such disputes and
will provide to the issuing bank the following: the booking record, cardholder-accepted Terms and Conditions, IP address and device
fingerprint captured at time of booking, transaction timestamp, confirmation email log, and all available supporting evidence.
A unique booking confirmation number is issued to each guest at the time of reservation. This number serves as the official record of the
reservation and the cardholder's agreement to these Terms and Conditions. Please retain this number for your records.
Flight Assurance is an optional add-on that provides guests with a one-time change (based on availability) or the ability to cancel a
booking up to 24 hours before the scheduled departure time.
- Flight Assurance must be purchased at the time of reservation and cannot be added after booking.
- Flight Assurance does not apply to no-shows under any circumstances.
- Flight Assurance does not waive the 72-hour cancellation restriction for schedule changes.
- Guests are responsible for any price differences when rebooking.
- Flight Assurance is non-transferable and has no cash value.
Authorization and Agreement
By completing payment for a Maverick Helicopters reservation, the cardholder expressly agrees that:
-
The reservation constitutes a valid, explicitly authorized transaction and a Guaranteed Reservation under applicable card network
rules.
-
No-shows, late arrivals, and within-72-hour cancellations are non-refundable per these Terms and Conditions agreed to at the time
of booking.
-
Initiating a chargeback or credit card dispute for a valid no-show or within-policy cancellation is not a valid dispute basis under
Visa, Mastercard, or American Express network rules.
-
Maverick Helicopters will contest all disputes by submitting any available evidence, which may include the booking record, digital
acceptance timestamp, IP address and/or device fingerprint captured at the time of booking, CVV/AVS match results, confirmation email
history, and a copy of these agreed-upon Terms and Conditions, as well as any other documentation available at the time of the dispute.
-
The cardholder authorizes Maverick Helicopters to retain all booking data — including name, contact information, IP address,
device identifiers, and transaction history — for the purpose of chargeback dispute resolution for a minimum of 24 months.
-
The cardholder consents to direct contact by Maverick Helicopters to resolve billing discrepancies before escalation to their card
issuer.
Network-Specific Protections
-
Visa: This reservation qualifies as a Guaranteed Reservation under Visa Core Rules for T&E merchants. Visa Reason Code 10.4 fraud
disputes will be contested using Visa Compelling Evidence 3.0 (CE3.0), including device fingerprint, IP address, and prior transaction
history where applicable.
-
Mastercard: This reservation is processed under Mastercard’s Guaranteed Reservations Program. Disputes filed under Reason Code 4853
will be contested with full evidence of the cardholder's acknowledgment of the no-show policy at time of booking, the unique confirmation
number issued, and all booking documentation.
-
American Express: This reservation is governed by the American Express Assured Reservations Program. Disputes filed under Reason
Code C18 will be contested with the cardholder's written acknowledgment of cancellation and no-show policies provided at point of sale.
Consequences of Fraudulent Chargebacks
Maverick Helicopters reserves the right to:
- Report confirmed fraudulent chargebacks to the relevant card network and issuing bank;
- Pursue collections for outstanding amounts through third-party collection agencies;
- Permanently ban a cardholder from future Maverick Helicopters reservations;
- Take legal action to recover disputed funds, collection costs, and chargeback fees where applicable.
-
Contact all guests listed on the same reservation to seek recovery of disputed funds and associated fees, as outlined in the Group
Bookings and Joint Liability section above.
Prices and schedules are subject to change without notice. All departure times are approximate. Maverick Helicopters reserves the right to cancel,
combine, or adjust flights of different durations based on operational requirements.
It is strongly recommended that helicopter flights be booked independently of connecting airline travel. Maverick Helicopters is not responsible
for delays or cancellations caused by external airlines, ground transportation, or other third parties. Missed flights due to external travel
delays are considered no-shows and are not eligible for refund.
Excursions require a minimum number of guests to operate. If a flight is cancelled by Maverick Helicopters due to insufficient bookings or
operational reasons, guests will be offered a rescheduled flight or a full refund.
The maximum weight limit is 300 pounds / 136 kilograms / 21 stone per person for Las Vegas, California, and Grand Canyon West. For flights in
Hawaii and the Grand Canyon National Park, the maximum weight limit is 275 pounds / 125 kilograms / 19.6 stone per person. Guests exceeding
the weight limit must purchase an additional seat at the time of booking.
Guests must provide accurate body weight at the time of booking. All guests will be weighed upon arrival. Guests with inaccurately stated
weights may be denied boarding, and no refund will be issued in such cases.
Helicopter seating is assigned after check-in based on aircraft weight and balance requirements. Seating is not guaranteed next to or in the same
row as your party. Helicopter flights are shared unless a private charter has been arranged in advance.
Children two (2) years of age or older must purchase a seat. Children under two (2) years of age may travel on an adult's lap and must present a
valid passport or birth certificate. Children 17 and under must be accompanied by a parent or legal guardian.
Per FAA regulations, any guest who is or appears to be under the influence of alcohol or drugs will be refused service. No refund will be
issued in such cases, and the incident will be treated as a no-show.
The following items are prohibited aboard Maverick Helicopters aircraft without prior written authorization and a valid legal exemption: weapons,
ammunition, illegal drugs, hazardous materials, explosives, flammable substances, lithium batteries, and propane tanks.
Maverick Helicopters assumes no liability for delays, cancellations, or interruptions caused by circumstances beyond its reasonable control,
including, but not limited to, adverse weather conditions, mechanical issues, air traffic control restrictions, or government orders. In the event
of a Maverick Helicopters-initiated cancellation due to force majeure, guests will be offered a reschedule or credit. Cash refunds are at Maverick
Helicopters' discretion.
By completing payment for a Maverick Helicopters reservation, the guest and cardholder confirm that:
- They have read and agree to all Terms and Conditions stated herein;
- They authorize the charge to their payment method for the full reservation amount;
- They understand and accept the No-Show and Cancellation Policies as binding;
-
They consent to Maverick Helicopters retaining their booking data, IP address, and transaction records for the purpose of dispute
resolution;
- They acknowledge that these Terms and Conditions constitute a binding agreement between the guest and Maverick Helicopters.
Digital Acceptance & Data Consent: The cardholder acknowledges that at the time of online booking, Maverick Helicopters captures and
retains the following data for dispute resolution purposes: IP address, device fingerprint/browser identifier, booking timestamp, CVV/AVS
verification results, and email confirmation delivery logs. This data may be submitted to Visa, Mastercard, American Express, or any issuing bank
in response to a chargeback or dispute filing. By completing the reservation, the cardholder consents to this data collection and its use in
dispute resolution.